Quality Policy

The objective of Cataphract Ltd is to verify the identity, background, and credentials of individuals, and entities that need to comply with specific regulations, standards, and policies, ensuring that they are trustworthy, qualified, and suitable for their intended roles on time and within a budget.

To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.

As such, Barry Clark, Chairman and David Clark Managing Director of Cataphract Ltd are committed to the following:

• Establishing measurable quality and business objectives that are consistent with the context
  and strategic direction of the organisation and address risks and opportunities associated with them;
• Establishing quality objectives that help the organisation achieve customer requirements by:
  • Ensuring that customer needs and expectations are determined and fulfilled with
    the aim of achieving customer satisfaction.
  • Communicating throughout the Organisation, the importance of meeting customer needs and all relevant statutory and regulatory requirements.
  • Establishing the Quality Policy and to set Quality Objectives at relevant functions, levels, and processes.
  • Ensuring that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
  • Ensuring the availability of resources.
  • Establishing and maintaining effective communication and collaboration with clients, candidates, and other stakeholders, to understand their needs and expectations, and to deliver high-quality services that meet or exceed their requirement.
  • Ensuring compliance with relevant laws, regulations, and standards, such as the Data Protection Act, the GDPR, BS 7858:2019, and ISO 9001:2015.
  • Maintaining confidentiality, integrity and security of personal data and information obtained from various sources, such as criminal records, employment history, education, references, etc.
  • Providing adequate training and development opportunities for staff, to ensure they
    have the necessary skills, knowledge, and competence to perform their roles and
    responsibilities, and to foster a culture of quality and customer satisfaction.
• Monitor and measure the effectiveness of its business processes and objectives through management reviews and the internal audit process;
• Proactively seek feedback from customers on how well its services meet their requirements and set objectives for continual improvement;
• Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence;
• Recruit employees who are customer-focused and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements;
• Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork;
• Encourage all employees to identify problems and make suggestions to improve all aspects of the organisation’s products/services and business processes;
• Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System;
• Ensure that the organisation complies with all necessary regulatory and legal requirements.

The continual improvement of the organisation’s Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their dailywork.

Signed on behalf of David Clark, Managing Director:

Position: Operations and Compliance Manager

Date: 5 November 24